Stakeholder Communication Channels
Stakeholder Communication
Spectrum has established diverse communication channels for stakeholders, proactively understanding their attitudes, thoughts, and concerns. We adjust our business strategies accordingly, aiming to create win-win outcomes with stakeholders and achieve sustainable business operations.
Communication Subjects and Methods
Importance and Significance
Employees are our most important stakeholders and core partners in sustainable development. We aim to create a safe, friendly workplace while helping talents develop comprehensively.
Topics of Concern
- Economic Performance and Operations
- Occupational Safety, Health, Talent Attraction and Retention
Communication Frequency and Methods
Labor-management meetings [Quarterly], Welfare committee meetings [Quarterly], Department work meetings [Monthly], Occupational safety training [Annually]
Employee complaint mechanism, HR mailbox, Welfare committee, Manager-employee morning meetings
Importance and Significance
Investors and shareholders provide important financial support and are core drivers of sustainable development. Creating maximum profit for shareholders is always our primary goal, achieved through transparent information disclosure.
Topics of Concern
- Economic Performance and Operations
- Talent Attraction and Retention
- Product Safety and Quality Management
Communication Frequency and Methods
Shareholders' meeting [Annually], Investor conference [Annually], Annual report [Annually], Sustainability report [Annually]
Shareholder phone consultations, Institutional investor visits, Company website, MOPS announcements of operations and material information
Importance and Significance
Customers are key stakeholders affecting revenue and market position. Customer satisfaction is our continuous pursuit. We are committed to providing quality products and maintaining stable customer relationships.
Topics of Concern
- Customer Relationship Management
- Product Safety and Quality Management
- Business Integrity and Compliance
Communication Frequency and Methods
Customer satisfaction survey [Annually], Project meetings [Monthly], Review meetings [Semi-annually]
Customer complaint email/phone, Online consultation, Customer care, Product exhibitions
Importance and Significance
To provide quality and safe products, suppliers are our important partners and key to sustainable carbon reduction. We work together with suppliers to build an environmentally friendly sustainable supply chain.
Topics of Concern
- Climate Change Response
- Waste Management
- Supply Chain Sustainability
Communication Frequency and Methods
Supplier evaluation [Annually], Quality audit [Annually], Material quality confirmation [Monthly]
Supplier engagement meetings, Questionnaire communication, Audit visits, Phone calls, Line messaging
Importance and Significance
We are committed to complying with government regulations and sustainability laws, conducting regular transparent disclosures, and actively cooperating with government product and safety supervision.
Topics of Concern
- Occupational Safety and Health
- Business Integrity and Compliance
- Economic Performance and Operations
Communication Frequency and Methods
Review of latest regulations [Monthly], Regulatory compliance audit [Annually], Audit announcement filing [Annually]
Official correspondence, Public hearings by authorities, Liaison with relevant agencies, Policy seminars